Located on the border of Hampshire and Dorset, the part of the practice that deals with pets and small animals works from three sites – our main Hospital in Ringwood and our two well-equipped surgeries in Verwood and Ferndown.
Our Ringwood Surgery is a registered Veterinary Hospital. This is a practice that is fully inspected regularly by the Royal College of Veterinary Surgeons and meets the most exacting standards applied in the United Kingdom.
Veterinary Hospitals are the only practices where you can be certain that your pet will never be left alone, as there is a vet or nurse on the premises 24 hours a day, every day of the year. Veterinary Hospitals have to adhere to strict rules governing operating theatre sterility, continuing staff education/professional development, equipment, books, animal wards, intensive care, laboratory facilities and anaesthetic protocols.
We are proud to offer a genuine 24 hour service, 365 days a year with our own staff in our own premises. Irrespective of the time of day or night, you will be sure to see one of our own vets who will have access to your pet’s full clinical history. If your pet becomes sick and needs hospitalising, they will be cared for in a dedicated ward with all the most up to date equipment and standards of care. If necessary or appropriate, our nurses will medicate and monitor the patients at any time of the night. Your pet will not be transported between veterinary practices when they are feeling unwell.
Our facilities and equipment include the following:
Our biggest asset is our staff. Our receptionists, vets and nurses regularly partake in continuing education to ensure we remain up to date with the care we offer our patients.
If a member of staff is due to go off duty, there will be a full hand-over between staff to ensure continued high standards of care throughout the pet’s stay. Our wards are constantly manned by a ward nurse and all anaesthetised patients are monitored by nurses before, during and after anaesthesia.
We are also proud of our protocols to ensure we maximise the comfort and safety of the animals in our care. We do not cut corners to reduce our costs. Our vets change into scrub suits, gowns and sterile gloves for the most routine of surgical procedures. Our patients have intravenous catheters placed to allow rapid administration of drugs in emergency situations. Our surgical patients have appropriate pain relief before, during and after their operations.
Our hospitalised sick patients always have a nurse and veterinary surgeon dedicated to looking after them day and night. The vets formally check these patients a minimum of twice daily (morning and evening), but more regularly if necessary. We phone the owners of our inpatients at least twice daily.
In summary, we have a team of people who are passionate about delivering outstanding care to our patients. We strongly believe in delivering the best treatment possible, as we are confident that our clients want the same care for their pets as we would wish for our own.
Of course, we don’t only treat sick animals. We also provide a range of services such as healthy clubs to help you proactively manage your pet’s health. Click to read more about our Healthy Pet Club.