Payment

As with any other business, we have to charge for our services to pay our staff, to run the clinics, and to re-invest in making our practice better.

Please feel free to phone any of our clinics for more details. We also actively encourage all clients to ask for estimates of any procedures we may be carrying out, and we will always do our best to honour them.

We accept payment by cheque with a bankers card, credit card (including over the phone), and good old-fashioned cash! Our Healthy Pet Clubs give a discount on all healthy care, such as vaccinations, worming and neutering, as well as a 10% discount on everything else.

We realise there may be times when expensive treatment is necessary, but funds are not immediately to hand. We will always discuss the situation and try to be sympathetic, but would ask you to do us the courtesy of doing so at the beginning of a course of treatment.

We do encourage clients to take out insurance on their pets for our fees, and there are many companies who sell policies. Having insurance cover avoids embarrassment for you, and means that you do not have to make any difficult decisions on behalf of your pet purely for financial reasons. Please ask if you want any advice on choosing, or have a look at our handout on Pet Insurance.